Sole Senses

Privacy Policy

Our contact details

Name: Jo-anne Gauci

Address: 29 Melrose Avenue, Penylan, Cardiff CF23 9AR

Phone Number: 07702 258620

E-mail: solesenses@hotmail.co.uk

The type of personal information I collect

To give professional reflexology treatments, I will need to ask for and keep information about your health. I will only use this for informing reflexology treatments and any advice I give because of your treatment. The information to be held is:

• Your contact details

• Medical history and other health-related information

• Treatment details and related notes

How I get the personal information and why I hold it

Most of the personal information I process is provided to me directly by you for one of the following reasons:

• For informing reflexology treatments and any advice I give because of your treatment.

I use the information that you have given me to:

• Provide you with the best possible treatment options, support and advice.

• To contact you with appointment times and reflexology information or information related to your health

• To contact you with special offers and promotions (you can opt out of this at any time by contacting me using the details above and advising that you wish to opt out of this type of contact).

  I will not share your information with anyone else (other than within my own practice, or as required for legal process) without explaining why it is necessary or unless it is for the purposes of safeguarding issues or responding to emergencies that pose a risk to life or health.

Lawful Basis for holding and using Client Information

Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing this information are:

A. I have a legal obligation:

1.1 ‘Claims occurring’ insurance: (records to be kept for 7 years after last treatment)

1.2 Law regarding children’s records (records to be kept until the child is 25 or if 17 when treated, then 26)

B. I have a legitimate interest – my requirement to retain the information to provide you with the best possible treatment options and advice

As I hold special category data (i.e. health related information), the additional condition under which I hold and use this information is: for me to fulfil my role as a health care practitioner bound under the AoR Confidentiality as defined in the AoR Code of Practice and Ethics.

Protecting your Personal Data – How I store your personal information

I am committed to ensuring that your personal data is secure. To prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information I collect from you. I will contact you using the contact preferences you have given me.

I keep all of your information for a period of 7 years from the date of your last treatment or if a child at the time of treatment then to age 25 or 26 if age 17 when treated for insurance purposes. I will then dispose your information by secure shredding.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask me for copies of your personal information.

Your right to rectification – You have the right to ask me to rectify personal information you think is inaccurate. You also have the right to ask me to complete information you think is incomplete.

Your right to erasure – You have the right to ask me to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask me to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that I transfer the personal information you gave me to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, I have one month to respond to you.

Please contact me at solesenses@hotmail.co.uk, call 07702 258620 or write to me at 29 Melrose Avenue, Cardiff CF23 9AR if you wish to make a request.

THERAPIST’S RIGHTS

If you don’t agree to your therapist keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you

Your therapist must keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed

Your therapist can move their records between their computers and IT systems without your permission if your details are protected from being seen by others.

How to complain

If you have any concerns about our use of your personal information, please refer to our GDPR Complaints Procedure which can be provided on request by emailing solesenses@hotmail.co.uk or calling 07702 258620.

Updated 04.06.2026